Shipping Policy

Thank you for visiting and shopping at mutedclothes.com. The following terms and conditions constitute our Shipping Policy.

Order Processing

All orders are subject to processing before shipment. Once your order is placed, it will go through verification, quality checks, and packaging procedures to ensure accuracy and product integrity. Orders are only processed on business days and not during holidays or non-operational periods.

Please note that order confirmation does not guarantee immediate shipment. We reserve the right to cancel or hold orders for further review in cases such as suspected fraud, stock inconsistencies, or incomplete information.

Shipping Methods

We partner with reliable logistics providers to deliver your order safely and efficiently. Shipping methods may vary depending on your location, order size, and product availability. Once dispatched, the shipment is handled by third-party carriers, and we are not responsible for delays caused by customs clearance, local disruptions, or carrier-related issues.

mutedclothes.com does not guarantee uninterrupted or error-free delivery services, and shipping performance may vary based on external factors beyond our control.

Tracking Information

After your order has been shipped, tracking details will be provided when available. Customers are responsible for monitoring shipment status and ensuring receipt of the package. In some cases, tracking updates may be delayed or temporarily unavailable due to carrier system limitations.

Customs, Duties, and Taxes

International shipments may be subject to customs inspections and additional charges imposed by local authorities. These may include duties, taxes, or import fees. mutedclothes.com does not assume responsibility for such charges, and customers are expected to comply with their local regulations.

Failure to complete customs clearance procedures may result in shipment delays, returns, or disposal of the package without refund eligibility.

Incorrect Address and Delivery Issues

Customers are responsible for providing accurate and complete shipping information at checkout. mutedclothes.com is not liable for lost or delayed shipments caused by incorrect or incomplete addresses.

If a shipment is returned due to delivery failure, refusal, or inability to contact the recipient, we reserve the right to deduct handling or restocking fees before issuing any applicable refund.

Lost or Damaged Shipments

If your order arrives damaged or fails to arrive, please contact us promptly through mutedclothes.com. Claims may require supporting documentation such as photos or confirmation from the carrier.

While we strive to assist in resolving shipping issues, final decisions may depend on carrier investigations and policies.

Split Shipments

Orders containing multiple items may be shipped separately depending on stock availability and fulfillment logistics. Customers may receive multiple packages for a single order, each with its own tracking details.

Shipping Restrictions

mutedclothes.com reserves the right to limit or refuse shipping to certain regions or destinations based on operational, legal, or logistical considerations. Availability of shipping services may change without prior notice.

Policy Updates

mutedclothes.com reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on the website. Continued use of our services constitutes acceptance of the revised terms.

If you have any questions regarding this Shipping Policy, please refer to the relevant support section on mutedclothes.com.