Refund Policy

Thank you for shopping with us. We value your satisfaction and aim to provide a smooth and transparent return and refund experience. Please read the following policy carefully to understand your rights and responsibilities regarding returns, exchanges, and refunds.

Returns

We accept returns for eligible items that meet our return conditions. To qualify for a return, items must be unused, unworn, and in their original condition, including all original packaging and tags. Any items that show signs of wear, damage, or alteration may not be accepted.

Certain types of products may not be eligible for return due to hygiene reasons, customization, or final sale designation. We encourage customers to review product descriptions carefully before making a purchase.

To initiate a return, please visit mutedclothes.com and follow the instructions provided in the returns section. You may be required to provide order information and relevant details about the item you wish to return.

Exchanges

We offer exchanges for items that meet our eligibility criteria. If you would like to exchange a product for a different size, color, or variation, please follow the return process and indicate your preference for an exchange.

All exchanges are subject to product availability. If the requested replacement is not available, an alternative solution may be offered.

Refunds

Once a returned item is received and inspected, we will determine whether it meets the return requirements. If approved, a refund will be issued to the original payment method used for the purchase.

Please note that original shipping costs and certain additional charges may not be refundable. In cases where a return does not meet our policy conditions, the item may be sent back to you or handled according to our internal procedures.

Non-Returnable Items

Some items are not eligible for return or refund. These may include, but are not limited to, personalized products, intimate apparel, clearance items, and items marked as non-returnable on mutedclothes.com.

We recommend reviewing all product details and policies prior to purchase to ensure the item meets your expectations.

Order Issues

If you receive an incorrect or defective item, please report the issue through mutedclothes.com as soon as possible. Provide clear information and, if necessary, supporting images to help us assess the situation.

We will review the issue and work toward an appropriate resolution, which may include a replacement, exchange, or refund, depending on the circumstances.

Policy Updates

We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be posted on mutedclothes.com and will take effect immediately upon publication.

We encourage customers to review this policy periodically to stay informed of any updates.